Configure emergency maintenance and on-call routing

Required controls

Every emergency route needs approved resident wording, an allowlisted primary/backup order and a safe fallback task when nobody accepts.

Configure a rotation

Create a building-specific daily, weekly or custom schedule.

1. Add each contact with a phone number and explicit allowlisting.
2. Set primary and backup order plus holiday overrides.
3. Test acknowledge, decline, timeout and exhausted-route scenarios.
4. Approve the rotation as an organisation admin.

What residents experience

Sorsana stops normal troubleshooting for unsafe scenarios, explains that it is contacting the on-call team and creates an urgent callback task if the route is exhausted.