Connect hosted enquiry email

What you need

An organisation administrator configures Sorsana. Your email/DNS administrator configures SendGrid sender authentication, an inbound subdomain and routing. Use a dedicated subdomain so you do not replace the MX records serving your existing company inbox.

Save the connection

Open Integrations → Live enquiry connections → Configure a connection.

1. Choose Hosted Email, select the Default property when appropriate and enter your Enquiry email address and Verified sender email.
2. Enter the SendGrid API key with Mail Send access. Create a separate strong Inbound email username and Inbound email password for the callback.
3. Enable signed Event Webhook delivery in SendGrid and copy its verification public key into SendGrid signed event public key. This is the public verification key, not another API secret.
4. Choose Save settings and Test. Open Provider callback addresses in the saved provider row.

Configure SendGrid and forwarding

Your DNS/email administrator completes these steps in the provider console.

1. Authenticate the sending domain in SendGrid and publish the DNS records SendGrid supplies. Use an authorised From address.
2. Configure an Inbound Parse host on the dedicated receiving subdomain and publish SendGrid’s specified MX record for that subdomain.
3. Copy the Inbound Parse callback address from Sorsana. Configure HTTPS Basic authentication using the saved inbound username/password. Use URL-encoded credentials if your provider requires them embedded in the destination URL; do not share that credential-bearing URL.
4. Copy Signed delivery events into SendGrid’s Event Webhook URL, enable signature verification and select delivery, bounce and failure events.
5. Forward portal enquiry notifications to the configured Enquiry email address. Preserve the original sender details, body, message identifier and listing reference.
6. Send a fresh enquiry and a controlled reply. Verify one enquiry, the correct property, delivery status and a bounce test before launch.

Troubleshooting

A successful API-key test does not verify DNS, Inbound Parse or the sender domain. Check those independently if mail does not arrive. Hosted ingress rejects attachments and oversized payloads; arrange text-only forwarding or have staff review the original mailbox. Keep the original mail accessible to your team.

• SendGrid Inbound Parse setup
• Delivery statuses