Conversation history
Review messages, calls, prospect details and next actions in Enquiries.
CHANNELSWebsite chatVoiceWhatsAppEmailSMS
Application features
01 / 04
Enquiries and viewings
Review enquiries, check prospect details and book available viewing times.
Open leasing01
Conversation inbox
02
Qualification questions
03
Availability and viewing rules
04
Lead scoring and human handoff
Workspace settings
01
Property information
Approve source documents in Knowledge. Set qualification questions and viewing availability for each property.
Staff handoffs
Set handoff contacts in Assistant behaviour. Staff can take over a conversation and return it to the assistant.
Property types
Enquiries, viewings, tenancies, maintenance and renewal records.
Term dates, room preferences, guarantor requirements and move-in records.
Room enquiries, shared facilities and resident requests by property.
Prospect details, viewing bookings and enquiries assigned to staff.
Common questions
Who controls assistant responses?
Your team approves property information, sets qualification questions and viewing availability, and can take over conversations.
Which channels can we use?
Website chat, voice, WhatsApp, email and SMS depend on the provider accounts and connections configured for your organisation.
How are conversations handed over?
Staff can review the conversation history and related records in Enquiries, then take over and reply.
Where do we configure integrations?
Open Integrations to configure connections and check their status. Available actions depend on the provider and your account permissions.